Kammac Case Study

Industry

Logistics

Challenge

Following its acquisition by the Elanders Group, Kammac required additional IT support to manage a high volume of service tickets, provide round-the-clock assistance across all operations, and develop a long-term strategy for cloud migration and digital transformation.

Results

With the full deployment of Co-Managed IT Support and a new ticketing system, Kammac experienced faster response and resolution times for service tickets, while the 24/7 support ensured uninterrupted business operations.

Key Product

Remote and onsite Support, Managed IT Support, Remote Monitoring and Management (RMM) tools

www.kammac.com

99.04%

SLA

2479

Tickets Closed

1hr

Average RESOLUTION Time

"Since partnering on Co-Managed IT Support, we’ve seen a real improvement in how IT issues are handled across the business. The integration of RMM and our branded client portal has empowered our team while giving us the reassurance of 24/7 expert support when needed."

Andrew

IT Manager

Kammac's Story

Kammac is a leading warehousing and logistics provider, established in 1982. In 2023, the company was acquired by the Elanders Group, a global supply chain management firm, further strengthening its operational capabilities. With 438 employees, across 14 sites nationwide, Kammac continues to provide high-quality logistics solutions across the UK.

The Challenge

Following its acquisition by the Elanders Group in 2023, Kammac required additional IT support while maintaining a lean in-house IT team. To ensure a seamless transition and continued operational efficiency, the company needed:

Support in managing a high volume of service tickets.
A fast and reliable response & resolution time for IT issues.
A 24/7 IT support service to assist employees across all operations.
A strategy for future cloud migration and digital transformation.

The Solution

Full deployment of Managed IT Support, providing 24/7 IT assistance.
Implementation of a ticketing system, ensuring efficient ticket management.
Integration of RMM, allowing automated maintenance and remote troubleshooting.
Provision of a branded client portal, enabling Kammac’s IT team to track and manage tickets in real time.
Effective collaboration between Kammac’s IT team and MCS Group for seamless communication and issue resolution.

The Results

✅ Improved Ticket Management: IT support tickets are now handled efficiently with faster response and resolution times.
✅ Successful Deployment of RMM & Client Portal: Allowing for proactive monitoring and self-service capabilities.
✅ 24/7 IT Support for All Users: Ensuring business continuity with round-the-clock assistance.
✅ Stronger IT Strategy & Communication: Weekly account management meetings and Quarterly Business Reviews to align IT objectives with business goals.

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