---
title: Royal Birkdale Case Study
description: Learn how Royal Birkdale Golf Club streamlined IT operations, saving valuable time with Managed IT Support, 24/7 monitoring, and proactive maintenance for enhanced efficiency and reliability.
image: https://case-studies.mcsgroup.net/hubfs/Royal%20Birkdale%20Cover%20Photo-4.png
---

# Royal Birkdale Case Study

![royal birkdale-1](https://case-studies.mcsgroup.net/hs-fs/hubfs/royal%20birkdale-1.png?width=1877&height=1014&name=royal%20birkdale-1.png)

Industry

Leisure, Hospitality and Sport

Challenge

Despite having existing IT support, Royal Birkdale required a more comprehensive Managed IT Support solution to ensure 24/7 maintenance, patching, and automation.

Results

By implementing a robust Managed IT Support service, Royal Birkdale Golf Club has strengthened its IT infrastructure, ensuring uninterrupted operations and a high-quality experience for staff and members alike.

Key Product

Remote and onsite Support, Managed IT Support, Remote Monitoring and Management (RMM) tools

[ royalbirkdale.com ](https://royalbirkdale.com/)

## "Whether it’s a phone call to the support team or an email to our account manager – we always feel like a priority and can rely on the team at MCS, which is exactly what you want when you’re outsourcing your IT."

Ben Taylor

Golf Operations and Media

![1889-The-Beginning](https://case-studies.mcsgroup.net/hs-fs/hubfs/1889-The-Beginning.jpg?width=1920&height=1072&name=1889-The-Beginning.jpg)

## Their Story

Founded in 1889, Royal Birkdale Golf Club moved to its current Birkdale Hills location in 1897 with an 18-hole course designed by George Lowe. 

Renowned for hosting 10 Open Championships, 6 Women’s Opens, and 2 Ryder Cups, Royal Birkdale Golf Club is one of the most prestigious golf courses in the world, being recognised as **"Possibly the finest of all courses in England."**

## The Challenge

Despite having an existing IT support service, Royal Birkdale required a more **comprehensive Managed IT Support solution** to ensure **24/7 maintenance, patching, and automation,** as they found that they were losing valuable time by taking a reactive approach when issues arose. Additionally, the club’s internal team needed **direct access to the Remote Monitoring and Management (RMM) tool** to enhance in-house IT maintenance and oversight.

## The Solution

- **Full implementation of Managed IT Support**, providing **round-the-clock maintenance and monitoring**
- **Deployment of RMM on all devices**, enabling **automated patching and remote troubleshooting**
- **Granted internal IT staff access to RMM**, empowering them to **manage IT systems independently** when needed
- **Strategic IT roadmap introduced**, ensuring **ongoing improvements and efficiency.**

## The Results

  ✅ **Faster Issue Resolution** – IT support tickets are now handled with efficient response and         resolution times.  
  ✅ **Seamless RMM & Ticketing Rollout** – Ensuring proactive system monitoring and minimal         downtime.  
  ✅ **Enhanced IT Strategy** – Regular account management meetings and Quarterly Business           Reviews align IT infrastructure with the club’s evolving needs. 

By implementing a **robust Managed IT Support servi****ce**, Royal Birkdale Golf Club has strengthened its IT infrastructure, ensuring **u****ninterrupted operations** and a **high-quality experience for staff and members alike**. Ben, Golf Operations and Media Manager at Royal Birkdale, says, "*As we're hosting The Open again in 2026, reliability of our IT systems is an absolute non-negotiable. It's reassuring to know that MCS is on hand to support us whenever we need them."* With a future-focused IT strategy in place, the club is well-prepared to deliver world-class events while maintaining seamless day-to-day operations.

Ready to transform your IT?

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